Wave Tumbled Creations
Sales Policy
All jewelry from Wave Tumbled Creations is handmade and many pieces are one of a kind. Because of the nature of handmade jewelry and natural materials, all sales are final.
Final sale items include but are not limited to:
• Ready-to-ship jewelry
• Custom orders
• Custom fit jewelry
• Engraved or personalized items
• Sale or discounted items
Custom sized jewelry pieces cannot be returned, exchanged, or resized. In some designs, extenders may be included when possible to allow slight adjustability.
If your jewelry arrives damaged during shipping or there is a craftsmanship issue, please contact me within 3 days of delivery so I can make it right.
Questions or concerns are always welcome. Messages are typically answered within 48 hours.
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Repair Policy
I stand behind the quality of my work and offer repair coverage for eligible pieces. Repairs are offered as a courtesy to support the longevity of handmade jewelry and may be declined in cases of excessive damage or misuse.
Beaded Jewelry
Beaded jewelry includes complimentary repairs for up to 1 year if beads or components come loose due to craftsmanship.
Because many materials are natural or limited in supply, exact bead replacements cannot always be guaranteed. If needed, I will recreate the piece as closely as possible to the original design.
Metal Jewelry
Metal jewelry includes 1 year repair coverage on:
• Clasps
• Findings
• Chain repairs
• Stone settings
Repairs are covered when the issue is related to craftsmanship.
This warranty does not cover:
• Extreme wear and tear
• Improper care or storage
• Accidental damage
• Exposure to chemicals or harsh conditions
Customers may be responsible for shipping costs associated with repair services.
Please handle jewelry with care.
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Custom Materials
For custom orders where customers provide materials such as shells, stones, or other natural items, materials may need to be drilled, shaped, or slightly altered in order to complete the finished jewelry piece.
By providing these materials, customers acknowledge that alterations may be required during the creation process.
Every effort will be made to handle customer-provided materials with care.
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Jewelry Care
Proper care will help your jewelry last longer.
Beaded Jewelry
• Avoid prolonged exposure to water, sweat, and chemicals
• Remove before swimming, showering, or exercising
• Store flat or hanging to prevent stretching
Metal Jewelry
(Stainless Steel, Sterling Silver, Gold, Gold Filled)
• Avoid perfumes, lotions, oils, and chemicals
• Store in a dry place when not worn
• Clean gently with a soft cloth
Natural materials such as shells, pearls, and stones may vary in color and should always be handled gently.
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Liability
Wave Tumbled Creations is not responsible for allergic reactions to materials, misuse of jewelry, or damage caused by improper care.
Jewelry is intended for decorative personal use only.
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Privacy
Your privacy matters. Personal information collected during purchases (name, address, email, and payment information) is used only to process and fulfill orders and provide customer service.
Customer information will never be sold or shared outside of services required to complete your order such as payment processors or shipping providers.
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Customer Satisfaction
Your happiness means a lot to me.
Every piece from Wave Tumbled Creations is created with care, intention, and love for the ocean and nature that inspire my work.
If you ever have concerns about a piece, please reach out directly. I will always do my best to make sure you feel happy and confident with your jewelry.
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Shipping
Orders are typically processed and shipped within 2–5 business days unless otherwise stated.
Once an order has been shipped and accepted by the shipping carrier, Wave Tumbled Creations is not responsible for shipping delays, lost packages, or carrier-related delivery issues.
Customers are responsible for ensuring that the shipping address entered at checkout is correct. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.
If a package arrives damaged, please contact me within 3 days of delivery so the issue can be addressed.
♡Mahalo for supporting my small business.
